Shipping Policy

Our top priority is providing excellent service and high-quality customized products. At KenziCustom, we go the extra mile to fulfill and deliver all orders as soon as possible, as we understand how important it is for orders to arrive on time for special occasions.

Please check out our obligation of standard shipping as below:

Production and Shipping Time

Please note that your package’s Estimated Arrival = Production Time + Shipping Time.

• Production Time includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Because all items are made to order, a certain amount of time is required for production before they are sent to you.
• Shipping Time is calculated from the day the order is shipped from our facility to your delivery address. Production and shipping times vary depending on the items purchased and the delivery location. Please note that these are estimated times only.

U.S Domestic Orders:

International Orders:

*Additional time may be required for orders that go through customs. We apologize for any inconvenience caused by delays due to customs processing.

* Special Note:

• Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number and you can follow the package all the way home. You can see the detailed instruction at Track Order.
• During busy special occasions such as Valentine's Day, Mother's Day, and Christmas, production and delivery times may be longer. Our cut-off times should be publicly shown on our website. We cannot guarantee on-time arrival or accept responsibility for late deliveries of orders placed after the cut-off dates.

Shipping Fee

Shipping fee will be calculated at checkout. It depends on the order value, shipping location and product type.

*For International Orders, additional fees may apply for orders that go through customs.

Express Shipping is currently unavailable. We will update our policy once it become available.

Delivery Areas

Our products can be shipped to US, UK and EU countries, except for:

• Pillow is only available within the mainland US.
• Large packages like Canvas or Metal Sign cannot be shipped to a P.O address. In this case, we need your physical address to ensure the safe and quick delivery.
• We cannot ship to Army addresses, but we are looking into how our products can be delivered to these places.

Kindly be advised that we cannot ship your order to a non-postal address or multiple addresses. Please provide a mailing address or place separate orders if you wish to ship items to different locations.

Incorrect/Insufficient Shipping Address

Please make sure all details, including the recipient’s name, are correct. Otherwise, the items will be returned to our shipping partners’ warehouses and disposed of by them. KenziCustom is not responsible for the unsuccessful delivery of your order due to the incorrect/insufficient shipping information.

If you would like to change your address, please reach out to us within 2 hours of placing your order. After 2 hours, we cannot modify your delivery details.

We might attempt to contact you to get your confirmation if there are problems with your shipping address like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on time delivery of your order in these scenarios.

Thank you for choosing KenziCustom and please don't hesitate to contact us via support@kenzicustom.com or fill in the form at Contact Us if you need any further information or assistance.